What information do we collect?
StudyWise Consult (“StudyWise”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit our website, book a consultation or work with us, and how we use and protect it.
Depending on the service you use, we may collect your name, email address, phone number, business name and details, the stage of your business, and the information you share in consultation and contact forms. For our international conferences and visa assistance service, we may also collect passport details, travel history, proof of funds, employment or enrolment letters and other documents an event organiser or embassy requires.
How do we collect information?
Most of the information we hold comes directly from you: when you fill in a form on this website, subscribe to our newsletter, book a discovery call, email or call us, or share documents during an engagement.
We also collect limited technical information automatically when you browse the site, such as your browser type, device, pages visited and approximate location, through cookies and similar tools. Occasionally we receive information from third parties, for example a partner organisation that refers you to us, but only where you have agreed to it being shared.
How do we use your information?
We use your information to:
- respond to your enquiries and schedule consultations;
- deliver the advisory services you engage us for, from idea validation and business registration to branding, digital presence and ongoing mentoring;
- prepare conference, training and event applications and visa documentation on your behalf;
- send invoices, reminders and service updates;
- send our newsletter and insights, only if you have subscribed (you can unsubscribe at any time);
- improve our website and services, and meet our legal and regulatory obligations.
We never sell your personal information.
Who do we share your information with?
We only share your information when it is needed to deliver your service or required by law. This may include:
- government agencies and registries, when we file business registration, licensing or tax documents on your behalf;
- conference, training and event organisers, and embassies, consulates or visa application centres, when we handle your placement or visa application;
- trusted service providers who help us run our business, such as web hosting, email, payment and document storage providers, under strict confidentiality terms;
- professional advisers such as lawyers and accountants, where your engagement requires it.
We are not responsible for the privacy practices of websites we link to that are not owned or managed by StudyWise Consult.
How do we protect and retain your data?
We treat everything you share with us as confidential. Access to client files is limited to the advisors working on your engagement, and documents are stored using secure, access-controlled systems. Sensitive documents such as passports and financial statements are only requested when an application genuinely needs them.
We keep your information only for as long as we need it to deliver our services and meet legal, tax and accounting requirements. Visa and travel documents are deleted once your application and any follow-up are complete, unless you ask us to keep them for a future application.
What are your rights?
You can ask us at any time to:
- tell you what personal information we hold about you and send you a copy;
- correct information that is wrong or out of date;
- delete your information, unless we are legally required to keep it;
- stop sending you marketing emails;
- withdraw consent you have previously given.
To make a request, email info@studywiseconsult.com. We may ask you to confirm your identity before we act on it.
Cookies
Our website uses cookies, small text files stored on your device, to keep the site working properly, remember your preferences and help us understand how visitors use our pages so we can improve them. Some cookies are set by third-party tools we use, such as analytics and embedded videos.
You can block or delete cookies in your browser settings at any time. Some parts of the website may not work as intended if you do.
Questions and complaints
If you have a question about this policy or how we handle your information, or you are not satisfied with how we have used it, please email us at info@studywiseconsult.com with the details of your concern. We will acknowledge your message within 48 hours and aim to resolve it within 15 working days. If you remain unsatisfied, you have the right to complain to the data protection authority in your country.
We may update this policy from time to time. The latest version will always be published on this page.
